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  • Serves as level 1 and/or 2 complaint resolution via call center phone support function.
  • Serves as level 1 and/or 2 complaint resolution via call center phone…
  • Minimum call center experience is of 1 year (inbound).
  • Systems to track calls, gathering information, and effectively resolving the issues or queries which.
  • Successful candidates endorsed for a Technical Support account will be providing technical support / problem resolution thru phone / email / chat.
Eastvantage Business Solutions Inc.
  • 2+ years’ experience in insurance industry and customer support experience.
  • Familiar with Omnichannel CRM systems and practices.
  • The role also calls for strong administrative skills in organization and time management, same as good reporting, analytics and presentation skills.
  • Manage incoming and outgoing calls, chats and emails.
  • Identify and assess customers' needs to achieve satisfaction.
  • Take an extra mile to engage customers.
  • Communicate with customers, call center reps and FSEs to gather more data on complaints as needed.
  • Quality and Regulatory Complaint Specialist (Customer…
  • Meet the performance goals established for the position in the areas of: efficiency, call quality, customer satisfaction, first call resolution and attendance.
  • Telephone/call center, pre-registration, and/or scheduling experience preferred with 2-3 years of customer experience (preferably handling a healthcare account)…
  • Typically requires two or more years of experience in a call center or customer service-related job in a service industry.
  • Full time - Fixed Term (Fixed Term).