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NICE inContact
Fort Bonifacio
  • Weekend, holiday, and on call duties as required.
  • Organize and lead multi-participant customer calls, including critical and difficult escalations with senior…
  • Professionally handle a high volume of incoming calls.
  • Responsible for call disposition or compiling and generating reports as required.
  • Compiling and tracking call results report.
  • Follows call script and job profiles to engage applicants and conduct base line screening prior to scheduling…
NICE inContact
Fort Bonifacio
  • Business Optimization: deep skills around business analysis/call centers; experience in the KPIs and best practices of call centers and their operations.
NICE inContact
Fort Bonifacio
  • Weekend, holiday, and on call duties as required.
  • Organize and lead multi-participant customer calls, including critical and difficult escalations with senior…
NICE inContact
Fort Bonifacio
  • Transcribe messages and/or calls as assigned.
  • Transcription Specialist is to transcribe a recorded message and/or calls and document them in the required system…
Fort Bonifacio
  • Facilitate operational performance reviews and call monitoring calibration sessions;
  • As a Partner Manager on Global Merchant Services & Fraud Team, this…
NICE inContact
Fort Bonifacio
  • Industry experience including understanding of the contact center business, as well as general market and business trends.
  • To Land This Gig You'll Need:
NICE inContact
Fort Bonifacio
  • Transcribe messages and/or calls as assigned.
  • Transcription Specialist is to transcribe a recorded message and/or calls and document them in the required system…
NICE inContact
Fort Bonifacio
  • Implementation & Solutions: broad skills in both technology & analysis Business Optimization: deep skills around business analysis/call centers.