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Call Center jobs

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  • Knowledgeable in call center tools and processes.
  • Duties/Responsibilities Responsible for the attainment of client set goals, efficiency targets and overall…
  • Knowledgeable in call center tools and processes.
  • Job Summary Accountable for the performance of the cluster.
  • Fully implement and audit TOPS.
  • Qualifications: Minimum 3 year WFM experience in a call center.
  • Ability to understand, analyze and report on call center metrics.
  • Monitor all Teleperformance centers for quality and performance issues.
  • Job Summary Monitor and evaluate calls based on Client specific criteria.
  • Knowledgeable in call center tools and processes.
  • Job Summary Responsible for direct supervision of 15-18 agents.
  • Can work under extreme pressure.
  • 1 year of Call center Experience is preferred.
  • Job Summary To work directly with the trainers and assist the manager in developing them.
  • Carrying out regular reporting and data management activities around scheduling and capacity planning Qualifications: Minimum 1 year call center experience in…
  • Ability to understand, analyze and report on call center metrics.
  • Work on special projects as needed Qualifications: Minimum 1 year call center experience.
  • Designing, developing modules/curricula for behavioral/motivational, leadership training in Call center/BPO.
  • Can independently develop entry and advanced level…
  • Job Summary Design, develop and maintain weekly and monthly financial reports and dashboards in Power BI for Senior Leadership.