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  • At least Six (6) months working in a call center or BPO environment.
  • Handle recruitment for the Philippines Office across hierarchy with high focus on IT…
  • 4 to 6 years technical and customer service experience, preferably in a call center or help desk environment.
  • Multiple site leadership a plus.
  • May or may not have previous recruitment experience.
  • Must have the required language proficiency in English – both written and verbal.
  • 2-3 years call center customer service and/or I.T. experience.
  • Understanding of call flow and showing proper phone etiquette.
  • CS training certifications a plus.
  • Proven experience managing a customer facing call center or service organization is required.
  • At least 3 years experience as a Helpdesk Manager or related…
  • In-depth knowledge of call flow creation logic and migrations from legacy contact center solutions.
  • Desirable experience engineering and implementing all or…
  • Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors.
  • Effectively guide customers in case resolution, and/or…
  • Experience with call center technology.
  • Technical documentation and using that documentation to assist in performing an impact analysis for internal projects…
  • Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors.
  • Effectively guide customers in case resolution, and/or…
  • English, oral and written, communication skills.
  • Must be proactive, motivated, detail-oriented, a team player and knows how to work with SLA’s and metrics.