HR Assistant (Former Employee) – Pasay City – July 25, 2019
• Started out as a “loader,” my responsibilities include managing a shared mailbox and assigning them to the appropriate teams, within the agreed SLA • Answered email and phone queries; and making sure to escalate them to the appropriate department that can help them • As an HR Specialist and a part of All Others Team (known as the Payment and Other transactions team), responsibilities include answering email or phone queries in relation to payments and other transactions not considered under New Starter and Termination • Utilized GEMS and SAP to process payments such as Changes in base salary (increase or decrease), Awards or Incentive payments, as long as appropriate approval has been given or confirmed • Also process Other complex transactions such as Changing an Employee’s working hours and status, processing Absences (and appropriate payments) like as Maternity Leave, Paternity Leave, Leave of Absence, and Discretionary Leave • POC for Overtime Sheets for UK employees, and considered subject matter expert for Payment transactions • Created letter as per Managers’ or employees’ requests such as Reference letters, Flexible Working Hours/Change in Employee’s working hours letters, Maternity Leave Letters, and Salary Increase letters
Customer Service Representative (Former Employee) – Pasay City – September 10, 2019
Working in Xerox was fun. The management and the people are nice and very friendly. Even if you have irrate customer, your colleagues will cheer you up. The most enjoyable part in working there, the weekend off. I can spend more time with my family.
Finance Senior Manager - APAC Business Development (Former Employee) – Pasay – August 24, 2019
The company is a very nice and fun place to work at, though they are still tweaking on what kind and profitable organization they have to maintain. This resulted to confusion and insecurity among its employees.
Call Center Operations Supervisor (Former Employee) – Philippines – November 10, 2018
I've learned a lot from this company. I worked as a call center agent and everything was related to health insurance so it's a big challenge for me to learn about the operation. It was indeed a very good experience for me to be a part of this company. I got promoted before my regularization and after that I received another promotion. Its not easy especially I'm on a graveyard shift but it was so fun and the environment was so good.
Customer Care Senior Assistant (Former Employee) – Pasay City Phillipines – August 11, 2018
paper works and documents that need to process, reviewed and approved. work is fun and enjoyable. meeting new friends. management team are so supportive and the hardest part is the compensation is average.