Experiencing Wells Fargo
Customer Service Supervisor (Former Employee) – Mckinley, Taguig, Metro Manila – September 6, 2018
I'm at the office an hour before the actual shift starts. I run through my emails, and start listening to calls of my focused (4 to 5) bankers. I then prepare my coaching for them and discuss what they need to sustain, and what needs improvement. I check if everyone in the team are on time and present for the day. I then validate if my Team Leader is able to achieve his deliverables: Coaching requirements, other admin tasks, etc. I then check if payroll of my people are up to date, and if corrective actions are needed to be filed for disciplinary measures. I then perform other tasks: Analytics, engagement activities, and joining management meetings. At the end of my shift, I stay a bit longer, 30 mins. to an hour for any last minute concerns from my subordinates. I had been under 2 great managers, and been handled by a bad one. None the less, I still performed as expected. The workplace is great, the people I collaborated with are awesome. and the other 2 managers that I've worked with are great people. Hardest part of the job is being with a really bad manager.
Free Coffee, Shuttle on designated points, great office, substantial annual increase is great if you've performed
pay per performance is quarterly. some bad managers