The training was good and when we were on the floor, we got a lot of tips and reminders from our team leader as well as our SME's. When it's time for monitoring our calls, I was always nervous but thankfully, I passed them all. When someone failed in the quality assurance, the team leader would share to us the mistake so we would avoid committing it again. The management responded to our needs or queries promptly. I liked their workplace culture because if our team leader and SME were busy with other agents, we could approach any other agent on the floor and they were all willing to help. The hardest part of the job was getting calls from irate customers who didn't want to accept the company's explanation and those who said foul words on the phone though they ended up understanding us eventually as I let them vent their frustrations. The most enjoyable part of the job was when everyone in the team passed all the monitored calls and Compliance and we got a treat from our team leader for pizzas .
Special treat of pizzas when everyone passed the monitored calls
Shuttle was available to a certain time of the day only especially on weekends