Very good work environment
Provider Services (Current Employee) – Cebu City – August 4, 2018
I have spent only three months in Optum as I made this review. BPOs are tiresome, and Optum is no exception, but it makes up with it's employee friendly environment, events, and benefits that shows that they do care for their workers. The only calls you'll be taking here are health related, it sounds easy but health providers you might talk to may ask something you're not familiar with, and misquoting information can lead to serious consequences. Responsibilities are grave like always, but at least you have the support from the staff to ensure you know what you're doing. They are also not harsh whenever you did something wrong, as they want to see you grow and develop. I'm not a fan of working in a BPO, but this is a really good company where you can have good memories with.
High pay, off-work events, and great benefits (especially medical)
No day shift and you can't choose what position you want to apply for