They helped each and everyone of their employees to improve their communication skills, business judgement and collections mindset. Though there were cultural differences and language (accent) barrier, they were able to maintain the efficiency of the work by giving various training and seminars
I have been with Telstra for two years now, and I should say that if I have plan B with my career that is to stay with the company as long as they need my service. I started as a front liner until i reach the escalations or complaints department dealing with frustrated customers. I have learned to understand the most common pain points of customers. As a whole I had a great learning and working experience with Telstra up until this very moment.
Well it's a great BPO Company since it's a day shift account. It's quite competitive onto other teams but I think they lack something in the management, and I mean some TL but overall it's all great. The people are nice to be with and the job is enjoyable.
Telstra Philippines started with the same mindset as it's Australian office, pro-employee and gives importance on their employees work/life balance. They also have great healthcare benefits as wells as generous paid leaves.
I work during the day taking inbound calls. I learned to stop and just listen intently to what the customers are saying and anticipate other issues they may have. Management is just typical management set up. Although no dramas and politics unlike other BPO companies. I can easily get along with my colleagues as usual. No dramas as well. The hardest part of the job that I can think of is waking up early morning to start at 5 or 6 AM at times but other than that all is well. I like that I hit my KPIs consistently and I have work life balance.
Working with Telstra for almost 6 years thought me a lot good things. Like how to take care of your customer, showing them and letting them feel that you care, making sure that you resolve all of their inquiries and offering new products after to help customer with their business needs.
We are family, we show care and trust to each other
the place is so small, salaries always have deputes, no specific stations, I like how they treat employees but they have issues with the management. they're open for growth and improvement of an employee.
I had gained more experience and learn more work ethics with Telstra. Working with Telstra is fun and exciting because of the people you get to work with and with the rewards they are giving as incentives.