Upselling while providing the best customer experience
CSR - Customer Service Representative (Former Employee) – Pasay – July 16, 2019
Working with Telstra for almost 6 years thought me a lot good things. Like how to take care of your customer, showing them and letting them feel that you care, making sure that you resolve all of their inquiries and offering new products after to help customer with their business needs.
We are family, we show care and trust to each other
Technical Support Representative (Former Employee) – fairview terraces – July 11, 2019
the place is so small, salaries always have deputes, no specific stations, I like how they treat employees but they have issues with the management. they're open for growth and improvement of an employee.
Live chat support specialist (Former Employee) – Lipa, Batangas – July 6, 2019
I had gained more experience and learn more work ethics with Telstra. Working with Telstra is fun and exciting because of the people you get to work with and with the rewards they are giving as incentives.
It has been more challenging as years past to be able to prepare for the 2022 plan.
Supervisor (Current Employee) – Philippines – May 24, 2019
The company is great the simplification plan was the best route for the clients and consumers. Being the biggest telecom in Australia, it is one the employees responsibility to represent the brand well thus being an advocate would be a great help.
Customer Service Representative (Current Employee) – Cebu City – April 30, 2019
At typical day at work is to manage and handle complaints cases for Telstra customers. I learned to listen and understand why customer has called and what matters to them. The challenging part is to take full ownership to resolve customer queries and deliver what matters to the customer on the first call
Technical Support Specialist (Current Employee) – Pasay City, Philippines – April 24, 2019
As fun and challenging as it was working for Telstra, it has already come to a point that I need room to further grow and learn. I will be forever grateful as they have allowed me to become the professional I am today. However, I must move on.
Billing Consultant (Former Employee) – Cebu City, Cebu – March 31, 2019
Some of the points which would drive anyone to apply for Telstra International Phils Inc > Intellicare insurance covering 3 more dependents without having to pay for them. They also cover pre-existing conditions. If you have a common law partner , woman/man/homosexuals - you can include them as your dependents . > Premium pay for a day-shift account. > Life insurance thru Manulife