HR people are hard to find when you need to settle something. You need to come back again and again for their schedules while you have work too.. Trainings takes so long before you will know you are qualified.
it's hard because we communicate our customers through chats and it was multiple chats it means that we received 15-20 chats but the good thing was I enhanced my typing speed on my daily
work. I've learned to be responsible to work. Startek has a good environment. The hardest part of the was chatting customers because it was multiple chats at the same time. The most enjoyable part, receiving a good feedback to the customer
* Competitive salary
* night differential
* one day process interview
* lots of health benefits and insurrance
* lots of perks and incentives
* great location
* stress free working environment
* good ventilation
We are at the front lines. We are the first line of defense. I am one of the first people to assist a customer towards getting a resolution.
I achieved targets for customer satisfaction within 2 weeks of taking in phone calls through execution of action plans created by me and my trainer.
A typical day at work is taking calls from U.S customers. I learned to manage may stats and improved how to speak in english fluently. The management is average they take care employees by hiring people who do massages to ease the stress of the agents taking calls. They also give incentives to agents who reach the quota in sales. The culture is average and same with other companies. The hardest part is taking calls from disgruntled customers and asking for help from a supervisor. What I enjoyed a lot is joining training sessions to improve my skills in the BPO industry.
I enjoyed working at Startek for the last 7 years and very grateful that I was able to provide for my family while having a good work environment. It is a best place especially for entry level applicants.
recruitment (Former Employee) - Philippines - December 2, 2019
Well recommended in the business process outsourcing industry.
Legacy STARTEK employees are great. After the merging with aegis, culture and processes, including management executives have drastically changed
I worked there for 1 year and I can say that the Management cares about the employees, Agents are very friendly, Benefits are good (HMO plus 2 Free dependents), the work is very easy. I left because of proximity/ travel time from home to Startek was 3 hrs.What I can say is the Company that will like family, a place like home.