Working there is fun if you got to be with the right people :)
Customer Service Representative (Former Employee) – Baguio – October 11, 2019
It is a good opportunity for people, especially for those fresh graduates, to start their career in the BPO industry. It's a very fast-phased working environment and very challenging. I enjoyed my short stay in the company coz I've been in a team which was very fun to be with and we were lucky to have a very supportive supervisor. Changes happen almost all the time, it's up to you how you handle the stress and pressure the work has to offer.
If you got to be with a team whose members are fun to be with and very supportive, you'll stay; good starting for fresh graduates, communication will be further enhanced
People management is not that good, incentives are quite hard to earn for there are numerous metrics you have to pass, vacation leaves don't get approved easily, irate (and racist) customers you have to deal with, sudden changes of team members (no permanent team) - you have to adjust from time to time, not enough facilities to accommodate all employees