Sitel Group’s 75,000 people across the globe connect many of the world’s best-known brands with their customers - 3.5 million times every day. As a global customer experience (CX) management leader, we apply our 30+ years of industry-leading experience and the entrepreneurial spirit of our group’s founders to deliver omnichannel experiences through – more...voice, chat, social media and more to customers of our 400+ clients across all verticals – from Fortune 500 companies to local startups.
Our group’s breadth of capabilities – powered by our ecosystem of experts including Learning Tribes, Novagile, Sitel, Sitel Insights and TSC – go beyond business process outsourcing (BPO) to support every stage of the customer journey. We are redefining the contact center and improving business results by pairing innovative solutions - such as self-care and automation - with the human touch, emotion and empathy of our people.
As a CX platform, we are powered by experts to deliver tailored CX solutions to fit our clients’ needs through our consultative, customer-centric approach adding value at every touchpoint - regardless of location, channel or time of day.
Learn more at www.sitel.com and connect with us on Facebook, LinkedIn and Twitter. – less
Written by Customer Care Representative (Current Employee) from Tarlac City, Tarlac on January 17, 2020
Sitel is a good company, they have the best benefits not just for there employees but also to there employees family. they open up the skills of there employees. They provide all the needs of there employees.
What are people saying about the leadership at Sitel?
of employees approve of Laurent Uberti’s performance as CEO
CEO Approval is based on 4,428 ratings
Supervisor and teammates are fun to work with/
Written by Customer Service Representative (Current Employee) from Site 4,SM Technohub, Governor Pack Road, Baguio City on January 1, 2020
typical day at work is good,learned to be confident in taking calls and we got to follow the correct process from the beginning of the call til the end of the call.Management is a little bit strict and we do adopt to it. In our workplace culture its fun and the hardest part of the job at times is completing the call flow. Enjoyable part is to be with - more...