My working hours here is 8 am to 5 pm. All of my clients were basically Overseas Filipino Workers, we cater for about 1000 people everyday releasing the Overseas Exit Clearance or pass for the workers who just stayed for a short vacation in our country and go back with their employers abroad. I learned basically the skill of communicating and connecting with different kinds of people with different kinds of attitude. I can proudly say that i can handle such difficult conversations with other people , it is because in this line of work as a front liner we are expose to difficult situations and conversations. There will be the hardest part of the job once a client shout at us because we refuse to release the Overseas clearance and as an authority we stand firm and demand the rules and regulations that the Philippine agency needs in order to process their clearance. While this kind of scenario is being usual in our daily work , i had the lesson that i absorbed , the secret of handling difficult situatuion is the communication. It is very important to listen while you speak, after listening well you can think then after thinking, you can speak. Listening is the number one rule for an effective conversation. The most enjoyable is learning other peoples concern,stories and their lives working abroad.
being a civil servantitself
no healthcare, lack of cash benefits