This company is a great example of how nepotism works and how it destroy other people. It's an existing toxic culture inside the company. OM, team managers, supports, and even agents will power trip on other colleagues because they have the guts to be divas just because they have a close affinity to certain higher tier individuals inside the company. Oh did I forgot, they get perks, like they can go out anytime they want, team leaders are considerate even their scores are low just because they are friends. And also a great tea, a certain employee inside the floor told my friend in the locker area that he doesn't like his "aura" and told to stay low because he is just an agent. The next day he got terminated because of a made-up score and told him that he didn't make the cut. We all didn't believe it, he's already tenured in this field and always on the top. Everything inside this company is fake!
Management sucks! Definitely not pro-employee, for example, they will never believe if you're sick unless you drop dead inside the building. They will squeeze you out to hit metrics that are impossible to have and will talk back at you if you didn't make the cut. My team manager specifically will make you feel futile. Felt like I'm in a Hollywood teen drama movie.
As a human being, you deserve better! This company is not a good place to work with, definitely will not recommend this to others.