Good team but sadly poor management/leadership
During my stay in this company, this my longest bpo experience. At first, training was good at the that time. During my ojt to production as well..
But then I observed that my team lead is a bully., he actually threatened you a termination when you have mistake or due absences even.when you actually really sick. Many agents not speaking up due to many reasons to stay and keep up with this team lead.,but according to his record, some of the agents file for a complaint and yet he is not penalize because of his behavior. Sadly many agents feel helpless, suffer in silence.
Poor leadership management