Professional and realistic environment for a BPO Company
Human Resource Intern (Former Employee) – Manila – January 16, 2019
I was assigned mostly in the Recruitment part of the company as an Intern and I observed that the process they have for sorting applicants is organized and productive. I also learned the reality that not all applicants will be fit to fulfill the duties of the position they have applied. Overall for a human resource intern, Convergys provided me with knowledge and experience necessary for me to grasp the essence of what working in an industrial setting would be like.
Customer Service Associate/ Fraud Specialist (Former Employee) – Baguio City, Benguet – December 20, 2018
This job allows you to discover the things that you thought you never had in you. You'll discover that you can step out of your comfort zone and be exposed to different cultures and nationalities every single day. Everyone in the office encourage you to perform to the best of your potential. The only thing that's quite difficult is your graveyard shift and it is quite expensive when you commute daily. Regardless, when you are in the office and the customer acknowledged your efforts and was satisfied, you'll be commended by your bosses and even give you a token of appreciation.
Free lunch on certain events, free coffee, and the bosses and workmates encourage you to perform
CSR - Customer Service Representative (Former Employee) – Baguio City, Benguet – December 17, 2018
You need to assist customers with their issues. Report to your Team Leader about your takeaway each day. Learned to be a critical thinker on how to resolve the issue of the customer and take an extra mile when its needed or not. Hardest part of the job is when it's queuing and you need to document what you had done on that call. Most enjoyable part is when you have good time with customers and they are very satisfied with the service you provided.
Account Support Advisor (Current Employee) – Makati City – December 11, 2018
I can sustain my family needs. But we are having hard time with our vacation leave to be approve. The supervisors are bias. The company is classy. Lots of incentives and benefits. Its just that I need to work at home because of my kids.
CSR/TSR (Former Employee) – Cebu City, Cebu – December 9, 2018
the account that i was under is great. it's just that, the management, for me, just don't know how to handle their agents (especially the tenured ones). some of us were treated like we can not be appointed as the new SMEs (even temporarily). lack of work stations, yet they still continue to hire newbies.
tenured agents neglected, work stations not working, close to none
Sales Representative (Former Employee) – Manila – December 5, 2018
Friendly staff and environtment. The recruitment here is super friendly , helpful and accomodating. Training is very challenging and you will be push to be creative and give out the best in you, you will learn to be competitive to pass the training and the most wonderful part is the training graduation when everyone graduates because of teamwork you will feel more satisfied and so happy.
The environment of the workplace is easy, a lot of support you can approach, helpful supervisors and motivating you in a good way too.
Customer Service Assistant (Former Employee) – Ayala, Makati – November 30, 2018
*Busy but manageable - it's a typical BPO company with a busy environment, but as long as everyone does their job properly and assist each other when they can, it's a breeze. With all routines, once memorized, it becomes easy over time.
*Handling and de-escalating innately (verbally) offensive and rude customers - given our Filipino culture, most employees fold instantly when shouted and sworn at. Others learn how to fight back, which ends up with a reprimand. Learning the balance of hearing the complaint, assessing and resolving the issue, and knowing when to report it to higher management is a skill that one can hone when presented the right training and situation.
*Crab mentality and favoritism is rampant - it is still quite sad that specially those in higher position abuse their privilege when it comes to favoring certain employees due to personal interests rather than work performance. This often result into providing favors and benefits unfit for those favored and unfair for those who aren't. Office politics is inevitable. However, work ethics is a must. Understandably, not everyone is like that. Some managers, team leaders, and support members are kind and fair. Sadly, they are overshadowed by those who are not.
*Kind workmates are seldom - when the work itself is toxic (e.g. poor management, rude customers, etc.), you greatly appreciate your co-workers who are innately good. It is hard to see co-workers who do not fall in the trap of office politics and favoritism. More often than not, they are the ones ostracized in the office since they are branded asmore... the spoilsport of the team or office. However, they are the kindest and least bothersome people to be with when work becomes hard to handle. When all of your co-workers become unkind, you lose the last will and joy you have to attend the workplace. Many, if not all, hope that more people will be kind in the next workplace.
This review is in no way an attack towards the organization. Some may appear too negative, but please do remember that the negatives most often than not overshadow the positives, especially when the negative points are overwhelming. Staying with the company was, over-all, a good experience. Any good memories are kept, along with people who were treated as family; but this review is also a way for the organization to improve more. Some employees stay for the high salary, but for others, they stay due to loyalty. Hopefully, more will do the latter.less
Customer Service Representative (Former Employee) – Quezon City – November 30, 2018
Everyday, 8 hours of your work will be taking phone calls wherein you'll be assisting different customer with regards to their services like phone, internet or tv service. You'll not just assisting them but assist them with empathy where you're putting yourself in their shoes.