Great things come to those who work hard
Customer Solutions Officer (Former Employee) – Manila,Philippines – March 7, 2013
Our schedule normally lasts for 6 months up to a year. I had been working graveyard shifts, I come in at 9pm and go home at 7am. I start taking calls at 9:30pm - 6:30pm. After our shift we have our end-of-day reports. We discuss current updates, what happened within the shift, and our game plan for the next shift.
Working in the customer service industry for such a long time now, I had learned how to deal with different people of different races. I pretty much know how to pacify irate callers and connect with people whom I haven't met yet in my life.
The management is very supportive. They give the proper training to those who are deserving. Great bonuses and incentives for people who work hard. Aside from monetary bonuses, they also give out certificates every end of the month.
To balance our work life, our team normally would have a team building every quarter, at least weekly eat-outs. The most enjoyable part of the job is you get to earn what you have worked for, share it with your family.
compensation and benefits