Operations Manager Affiliated Computer Services, Inc. (ACS Phils) -
Pasay
Advertised: 25-01-11 | Closing Date: 26-03-11.
Affiliated Computer Services, Inc. (ACS Phils)
We're Affiliated Computer Services, Inc. (NYSE: ACS), a premier provider of diversified business process outsourcing (BPO) and information technology outsourcing (ITO) solutions to commercial and government clients worldwide. Based in Dallas, ACS is a FORTUNE 500 company of 74,000 people supporting client operations reaching 100 countries.
Operations Manager
(National Capital Reg - Mall of Asia Complex, Pasay City)
Responsibilities:
Act as point-of-contact for US-based managers and/or the Client.
Work with management team (Team Managers and Team Supervisors) in ensuring optimum call center performance and that client metrics and expectations are met.
Enforce a company culture that thrives on the principles of integrity, honesty, trustworthiness, respect, dependability, and responsible corporate citizenship.
Identify and implement efficient business practices that enhance the productivity and quality of operations.
Create and interpret reports for the division managers and the clients
Requirements:
Candidate must possess at least a Bachelor's/College Degree in any field.
Must have at least 3 years of working experience as a Manager in the BPO/Call Center industry.
Has exemplary leadership skills, high integrity, excellent people management skills and has a pleasing personality.
Has outstanding contact center / customer service operations knowledge.
Working knowledge on forecasting and staffing requirements.
Amenable working on permanent graveyard schedule.
Applicants must be willing to work in MOA Complex, Pasay City.
Non-member
Company Information Email to Friends View Similar Jobs All Jobs From Company Save This Job View Salary Report Report Advertisement
Affiliated Computer Services, Inc. (ACS Phils)
7th Flr., One E-COM Center Bldg. cor. Harbor Drive and Sunset Ave., Mall of Asia Complex Pasay City.
Website: http://www.acs-inc.com
JobStreet.com - 2 years ago
- save job
-
block
