Service Desk Analyst [For Fresh Graduates] HEWLETT-PACKARD (HP) -
Taguig
Nature of Business:
This role provides business-to-business technical help desk support (Corporate Support and NOT consumer or after sales support)
We provide the highest level of customer satisfaction by tailoring services to meet specific Client requirements along with the use of cutting-edge technologies leading to high levels of accuracy and speed. HP Service Desk Engineers provides end User/Technical user support on:
Hardware products like desktops, servers, laptops, printers, handheld
Network problems
Standard shrink-wrap and Custom Application
End User education
Customized Management reporting and trend analysis
Technical Service Help Desk
Job Responsibilities - current requirement is only Voice Process
Troubleshooting Hardware/Networking related queries of our global clients either through Phone or Email/Chat.
He/she must adhere to the Troubleshooting process.
He/she must escalate calls based on customers demand or on own judgment.
Documentation of the case, reporting and trend analysis
Job Openings - 2 years ago
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