Summary Description:
IT Technical Support Engineer
This position is responsible for supporting the day to day IT operations of the facility, working with both local, regional and global business and IT counterparts. This will require the support oversight of the IT components located at the NCR location including PC, Network, Telephony infrastructure and applications.
The incumbent will be responsible for IT technical support, PC hardware technical test & troubleshooting, Network & telephony issue resolution, computer room support etc.
The candidate must be able to communicate effectively with cross-functional teams and solution partners, and work effectively in a team environment as well as possess excellent organizational skills. Flexibility to support out of office hours IT support procedures is also required.
Education and Experience Requirements:
BS degree in IT/Computer/Electronics & Communications Engineering
Experience with one or more of the following operating systems: Microsoft Windows 9X, 2000, XP, Vista
Experience in Server/Dell PC Client support
Experience with CISCO Switches/Routers/Networks, Telephony
Implementation of structured cabling and layouts
Experience managing complex support issues across a globally dispersed organization with multiple dependencies
Experience in dealing and negotiating with IT suppliers and Telecommunication departments. Familiarity with environments using E1, ISDN, FR, DID, POTS.
At least 2-3 years of relevant or related experience in LAN/WAN and technical support
Proficient in Filipino and English
Key Areas of Responsibility:
1. Client PC support
Hands-on client software support to include Laptops, Desktops and high-end Engineering Work Stations.
Support provided on the following O/S platforms: Windows 2000/XP/Vista
Total client restore and recovery of specific directories/files
Configuration and support of client communications: IE, Outlook, Dynacom, Modems, Network
Help Desk incident resolution according to service level agreements.
2. Other key areas
Telephony support
LAN/WAN Network support
Printer support (Canon)
Support IT infrastructure in office renovations projects
Assist ITS Global Information Security (GIS) with Information Security Procedures, including on-site assistance with Virus software and upgrades to virus software and DAT files.
Disaster recovery plan execution
Business continuity plan execution
IT technical support for the facility
Carrying out maintenance for communications equipment as well as commissioning
Identify, track and resolve IT related issues with global teams
IT asset inventory / stocktakes
Participate in IT planning and program execution
Weekly timesheet entry into Changepoint
Attributes:
Proficient in IT infrastructure support
Self motivated, attentive to detail, able to learn quickly, innovative, organized.
Adjusts to multiple demands, shifting priorities, ambiguity and rapid change. Accepts and adapts to new or alternative approaches.
Capability to communicate and articulate ideas in English
Ability to work with in-country business teams, in-country IT, regional IT and global IT teams.
Flexibility in working hours to accommodate IT project steps that need to be performed out of office hours.
Key Competencies/Skills:
Dealing will different levels of users and management
Excellent communications skills
Strong written communications skills
Action driven, service oriented, self managed and high degree of autonomy
Process discipline and focus on ethics and compliance
An understanding of the IT development process, and support processes
Excellent communication skills and an ability to communicate up, down, and across the organization.
Proficient in Filipino and English•
Reports to: IT Services, Field Operations, Asia Pacific
Location: CEBU, Philippines
Qualifications
Summary Description:
IT Technical Support Engineer
This position is responsible for supporting the day to day IT operations of the facility, working with both local, regional and global business and IT counterparts. This will require the support oversight of the IT components located at the NCR location including PC, Network, Telephony infrastructure and applications.
The incumbent will be responsible for IT technical support, PC hardware technical test & troubleshooting, Network & telephony issue resolution, computer room support etc.
The candidate must be able to communicate effectively with cross-functional teams and solution partners, and work effectively in a team environment as well as possess excellent organizational skills. Flexibility to support out of office hours IT support procedures is also required.
Education and Experience Requirements:
BS degree in IT/Computer/Electronics & Communications Engineering
Experience with one or more of the following operating systems: Microsoft Windows 9X, 2000, XP, Vista
Experience in Server/Dell PC Client support
Experience with CISCO Switches/Routers/Networks, Telephony
Implementation of structured cabling and layouts
Experience managing complex support issues across a globally dispersed organization with multiple dependencies
Experience in dealing and negotiating with IT suppliers and Telecommunication departments. Familiarity with environments using E1, ISDN, FR, DID, POTS.
At least 2-3 years of relevant or related experience in LAN/WAN and technical support
Proficient in Filipino and English
Key Areas of Responsibility:
1. Client PC support
Hands-on client software support to include Laptops, Desktops and high-end Engineering Work Stations.
Support provided on the following O/S platforms: Windows 2000/XP/Vista
Total client restore and recovery of specific directories/files
Configuration and support of client communications: IE, Outlook, Dynacom, Modems, Network
Help Desk incident resolution according to service level agreements.
2. Other key areas
Telephony support
LAN/WAN Network support
Printer support (Canon)
Support IT infrastructure in office renovations projects
Assist ITS Global Information Security (GIS) with Information Security Procedures, including on-site assistance with Virus software and upgrades to virus software and DAT files.
Disaster recovery plan execution
Business continuity plan execution
IT technical support for the facility
Carrying out maintenance for communications equipment as well as commissioning
Identify, track and resolve IT related issues with global teams
IT asset inventory / stocktakes
Participate in IT planning and program execution
Weekly timesheet entry into Changepoint
Attributes:
Proficient in IT infrastructure support
Self motivated, attentive to detail, able to learn quickly, innovative, organized.
Adjusts to multiple demands, shifting priorities, ambiguity and rapid change. Accepts and adapts to new or alternative approaches.
Capability to communicate and articulate ideas in English
Ability to work with in-country business teams, in-country IT, regional IT and global IT teams.
Flexibility in working hours to accommodate IT project steps that need to be performed out of office hours.
Key Competencies/Skills:
Dealing will different levels of users and management
Excellent communications skills
Strong written communications skills
Action driven, service oriented, self managed and high degree of autonomy
Process discipline and focus on ethics and compliance
An understanding of the IT development process, and support processes
Excellent communication skills and an ability to communicate up, down, and across the organization.
Proficient in Filipino and English•
Reports to: IT Services, Field Operations, Asia Pacific
