The Reservationists shall have been trained in operating the proposed automated reservation and ticketing equipment. Reservationists will be responsible in accepting trip reservations from eligible passengers collecting all necessary data required to schedule trips accordingly.

• Answer passenger calls collecting all necessary trip information for the permissible time period.
• Provide system information for current and new passengers as well as for potential passengers on accessing the transportation service and using it effectively.
• Complete data entry of passenger file information and for specific trip requests, negotiating requested times where necessary or appropriate.
• Provide feedback to passengers in the way of follow-up calls as a course of duty or as required by schedule changes.
• Communicate passenger cancellations in a timely manner to scheduling, dispatch, or vehicle operations personnel.
• Maintain up to date passenger records in customer database, making all necessary changes in status, client contact information, fare/rider type or other important field entries.
• Maintain a safe work area and a focus on safety to reduce the opportunity for injury to self or other employees.
• Maintain accurate records and appropriate filing systems.
• Communicate effectively with operations staff regarding scheduling or passenger issues.
• Ability to handle multiple tasks accurately and effectively.
• Excellent Customer service
• Professional demeanor and appearance
• Reliable in attendance
• Team player and helpful to staff, management, and peers

Requirements
? Minimum of 3 years experienced in operating automated reservation and ticketing equipment.
? Comprehensive understanding of travel management company operations, from the front-line agent or online booking tool through to reporting data to clients.
? Commitment to high quality of service and meeting client requirements
? Diploma or degree in tourism, business or management may be necessary

Qualifications
? Minimum of 3 years experienced in operating automated reservation and ticketing equipment.
? Comprehensive understanding of travel management company operations, from the front-line agent or online booking tool through to reporting data to clients.
? Commitment to high quality of service and meeting client requirements
? Diploma or degree in tourism, business or management may be necessary
JobSpot - 12 months ago