Pros: friendly and hardworking crew
Cons: long hours, no over time pay, franchisee and rm always brags about their accomplishments (negative way)
I was a Dining Manager, so a typical day at work would be us, my dining crew, discussing the activities for the day and assigning their stations, then go on with our duties. I do travel path every 15-30 mins. or as needed. I always check the tables of the customers if they have any pending orders so I can update it on the kitchen. I motivate my crew every now and then, especially whenever I see them getting tired after the peak hour. I talk to my crew after every duty just to catch up on what's going on in their lives and mind, that is if they want to share. Being friendly with your crew really helps a lot in maintaining a good working relationship.
Being in this kind of job I learned how to interact with all types of people. Most of our customers are very demanding since they are working in corporate world. Having confidence, being attentive and friendly gestures really helps, they become our regular customers. You have to be mindful of what they want, what are their favorite food to order, even their favorite place to sit. Me being a dining manager needs to have an effort to really notice these things so that my customers would really feel at home.
The management team I was in were not the people I really imagined working with. As much as possible the Franchisee wants all the managers to extend hours in their duty without overtime pay. The Franchisee doesn't allow the Restaurant Manager to decide things for the crew and the stores. So if there's something we need to decide, we still have to wait for the Franchisees final decision. As for my situation at work, the Franchisee – more... and Restaurant Manager expect me to know everything about the store without them training me on the particular things they assigned me and whenever I am asking for the information I needed so I can do the job I was assigned, they would always tell me that they will schedule a day when they will explain and train me. Until the day I resigned, it never happen.
The hardest part of the Job is doing the things you're assigned to do without the Restaurant Manager training you and my co-managers never bothered to help me because they don't want a competition since I'm new in the store. And it's hard to do things on your own because if you did something wrong the Franchisee might shout at you and you'll feel so little and you'll immediately lose your confidence and that's when she'll start bragging about her accomplishments that you will never have.
Interacting with different kinds of people/customers is the hardest yet very fulfilling and enjoyable part of the job. I've overcome my shyness, I gained confidence. – less